项目 TPO40-C1 Discuss A Project On Service Design

TPO40-C1

Discuss A Project On Service Design

Listen to a conversation between a student and a business professor.

 



  1. Why does the student go to see the professor?
  • A. To find out all the requirements for a project
  • B. To discuss a service gap at a restaurant
  • C. To get help understanding concepts relevant to his project
  • D. To get help with designing a business plan

 

  1. Why does the professor mention a student in another class?
  • A. To describe an interesting topic for a project
  • B. To explain the cause of her initial confusion
  • C. To point out that she has not received e-mails from all her students yet
  • D. To indicate that she has several students doing projects about restaurants

 

  1. Why does the professor talk about the cafeteria on campus?
  • A. To give an example of an effective service design
  • B. To illustrate how service standards can inform service design
  • C. To help the man understand a service problem
  • D. To illustrate the concept of a service gap

 

  1. What do the speakers imply about the bakery the student went to recently?
    [CHOOSE 2 ANSWERS]
  • A. The apple pie he bought there was not as good as it usually is.
  • B. The bakery’s service design was inefficient.
  • C. The bakery needs additional employees to fix a service gap.
  • D. The bakery did not meet a service standard.

 

  1. What does the professor say the student should do for his project?
  • A. Compare an on-campus service model with an off-campus one
  • B. Interview the service manager and employees at the cafeteria
  • C. Recommend service improvements at the cafeteria and the bookstore
  • D. Analyze the service design of a nearby restaurant


答案:C B A BD D

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